Adventure Sports News
Terms & Conditions

Terms and Conditions for

By navigating through or accessing this site, you acknowledge and agree to the disclaimers, terms and conditions that are set forth below. Please read the following carefully:

Our site is accessible worldwide, but we do not provide products or services to all regions in the world. reserves the right to limit, at it’s own discretion, the sale or provision of any quantity of product or service to any person or geographical region it so desires. All offers for any product or service made in or through this site are void where prohibited. 



Refunds are available in the event that the purchased activity can no longer be offered by and its affiliates. If approved, all refunds will be issued to the purchaser of the reservation or gift certificate. As your sales agent, is obligated to uphold pre-existing vendor policies on your behalf. This may lead to ADDITIONAL penalties or forfeitures as stated in OUR AFFILIATES’ Terms and Conditions. By accepting our Terms and Conditions, you are accepting as your sales agent.

Properly cancelled reservations may be rescheduled or exchanged for a Gift Certificate. Refund requests for cancelled reservations will be honored, if the cancellation(s) meet the requirement for approval, as set forth by our Terms and Conditions

Events can be cancelled for various reasons, including inclement weather, unscheduled equipment maintenance, emergency situations, or any other circumstance that is unforeseen to, which would prevent our vendor from carrying out their scheduled service. In the event of inclement weather, most vendors will reschedule the experience if they are forced to cancel.

To request a refund, send an email to containing the certificate or reservation number, purchaser name, address, telephone number and any additional information pertaining to the request. You can expect a response within (10) business days.

Agents are available to accept your phone calls seven (7) days a week at our Corporate Headquarters.  Hours of operation may vary from season to season, but agents are usually available during daytime hours that are convenient for customers calling from the North American region. Service Providers boasts a vast, nationwide network of providers, whose combined services allows us to cater to Americans located in regions all across the country. If there is a change in our affiliated vendor list, or if a venue or location is withdrawn from the network for any reason, comparable alternatives will be offered to the customer who made the reservation for an event at such a venue. In the event of such a case, the recipient(s) will be able to exchange their Certificate for a difference Experience of equal monetary value. Service Providers and our affiliates have their own terms and conditions, which agrees to on your behalf, acting as your sales agent. By accepting our Terms and Conditions, please be aware that you are giving permission to act as your sales agent. Participants may also be required to sign an acceptance form or a waiver by the Service Provider and will be informed of this when they redeem their Certificate or by the Service Provider at the time of the Experience. Information & Promotional Material works diligently to keep all information in our database, regarding all advertised Experiences, as accurate and up-to-date as possible. The stated details of a Experience may change without notice, this does include pricing and or activity procedures. Please allow sufficient time to correct such inaccuracies, as they cannot be immediately updated on our website or outdated promotional materials.

The pictures displayed on the website, or any other promotional material, is provided for the implicit purpose of illustrating the details of the Experience to any and all potential customers and may not accurately reflect the details of a particular Experience.

The duration of each Experience is approximated for ideal circumstances. Details involving the number of serviceable participants for a single booking, or any eventualities that may lead to a customer having a wait time, are entirely contingent on the operations of the Service Provider. Service Providers in the Network have their own set of policies and procedures, which are independent from the policies and procedures set forth by These policies and procedures are outside our power to control or alter in any way. will provide itineraries as a guide whenever possible. Experience Requirements

It is the responsibility of the participant to comply with all necessary requirements of the Experience, as set forth by or any enacted Service Provider. Some of the experiences offered by may be restricted to individuals who meet certain safety requirements, including but not limited to age, health, physical ability, height, and weight. Any description of a Experience will explain, as accurately as possible, the limitations or requirements relating to each Experience. Participants may be liable for cancellation costs, if the cancellation is a result of the customer failing to meet the stated safety requirements. You can receive full details on all restrictions for each Experience by calling our Customer Service Staff at 1-860-581-4466. Gift Credits Gift Credits remain valid for a period of up to 2 years from the purchase date.  Credits that are cashed in for a specific Experience may be exchanged prior to booking for another experience. reserves the right to impose an administration fee in such an event.

The Certificate has a Certification Number and Redemption Reference Number, which allows our customer service agents to quickly reference a customer’s transaction information and easily confirm the customer’s identity. Certificates are non-replaceable and must be presented, intact, on the day of the Experience. Certificates can be redeemed for service within the allotted time frame, ranging from the Issue Date to the Expiration Date printed on the back of the Certificate.
If you have any questions regarding the Issue Date, Expiration Date or Redemption Date, please contact the Customer Service Staff at 1-800-974-1762.



All Experiences should be booked a minimum of 3 days in advance, in order to assure a strong likelihood of availability. We recommend further advance notice, when booking for weekend or holiday periods. This is because there are certain seasonal or holiday events that become unavailable earlier than others. If you need assurance that your preferred time and date are available for a particular weekend or holiday, it is highly recommended that you call at least a month in advance in order to secure your desired schedule.

Although we do make every effort to meet all of our customers’ needs, cannot guarantee that we will be able to provide a Experience on a customer’s desired date and time. Participants will receive a confirmation e-mail of their booking transaction through Please do not make any travel or other Experience related arrangements until your booking has been confirmed. reserves the right to substitute certain elements of the experience, should these elements become unavailable due to circumstances outside our control. reserves the right to cancel an adventure experience based on the availability of our Service Provider(s). In the event of such a cancelation, your activity will be rescheduled and you will be contacted by a Customer Service Representative in order to do so.




If you are unable to make your appointment for any reason, you must contact us about the cancellation via email to: within 72 hours of your scheduled appointment time.

You must provide the certificate or reservation number or purchaser information along with date and time of appointment. This entitles you to reschedule your appointment or transfer the credit to another service or location or receive a gift certificate for the value of the original purchase. If you do not send notice of your cancellation request according to set guidelines, you will automatically forfeit the value of the certificate or reservation and your appointment will not be rescheduled.  



For help resolving your issue, you may contact a Customer Service Advocate at 1-800-974-1762. If you would like to provide feedback on your experience, our Director would love to hear from you! You may send your comments via email to:  


Your Right To Privacy  

If you wish to purchase products or services described in this site, you may be prompted to supply certain information, including credit card or other payment information. By providing such information, you are certifying that the information given is valid, complete and up-to-date. By agreeing to any purchase, you are also agreeing to pay all charges incurred by users of your credit card or other payment mechanism at the prices in effect, when such a charge was incurred (including shipping and handling charges). You are responsible for paying any taxes applicable on such a purchase.

Data about the activity of visitors to this site is automatically provided to may use or disclose it’s users’ information for such purposes as customer demographic studies and other such purposes that do not reveal the customer’s identity. Email addresses, postal addresses, telephone numbers and other personal information about our customers is provided to only when voluntarily submitted or posted to this site. may use such personally identifying information provided by you to send communications to you regarding orders placed. may also use this information to give advanced notice of upcoming events and new products and services. reserves the right to refuse any order for any reason. Orders may be delayed or canceled if is not given completely accurate information and/or is unable to contact the person who has placed the order and/or is the primary cardholder for the order.



We recognize that persons with disabilities may have difficulty participating in certain Experiences. encourages the involvement of all persons in our Experiences. We ask that you inform us of any physical disabilities you possess, in order to help us prepare any special accommodation you may need. For any further questions or comments, please call a Customer Service Representative at 1-800-974-1762.


Other Terms & Conditions is independently owned and operated. Service Providers are individually responsible for their health and safety standards and operating practices., therefore, makes no guarantees as to the consistency or efficacy of any particular Service Providers. accepts no responsibility and shall not be liable for any loss, injury, claim, cost, damage, or any special, exemplary, punitive, indirect, incidental, or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise which arises out of or is in any way connected with (a) the use and redemption of this certificate or (b) the performance or nonperformance by any Service Providers even if all parties have been advised of the possibility of damages. shall not be liable, under any circumstance, for any delay or failure, which relates to vendor performance. is not liable for any delay or failure on the vendor’s behalf to perform, be it a result from a random act of nature or any disruptive force outside our ability to control.

By exchanging the Certificate or ticket, the participant accepts all Terms and Conditions stated at the time of service and releases from any and all liability for any loss, injury, claim, cost or damage, directly or indirectly, connected with the chosen Experience. If any provision of this Agreement is found to be invalid or unenforceable in any respect, the validity and enforceability of the remaining provisions shall not be affected. All clerical errors are subject to correction. Failure on the part of to enforce, at any time, any of the provisions of the Agreement, shall not be construed by the customer, as a waiver of such provisions or as a waiver for our right to enforce them.

The purchaser may not assign any rights under this Agreement without the written consent of The purchaser shall have no right to set off amounts due with respect to one transaction for claims under any other transaction with  
Any disputes arising under this Agreement shall be resolved, if not sooner settled, by a state or federal court of competent jurisdiction located in Georgia, U.S.A., and the Purchaser hereby irrevocably submits to the exclusive jurisdiction of such courts. These Terms and Conditions are subject to change without notice.  



Purchaser - The person who completes the financial transaction with An electronic receipt will be provided to the purchaser at the time of the transaction.  
Service Provider - Any corporation, individual, or group of individuals, designated by engaged in the provision of Experiences or related materials.  
Recipient - The person or persons designated to participate in the Experience by the purchaser.  
Participant - The person who participates in the Experience.




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